Your Privacy
AMVIVAIndia Limited ("AMVIVAIndia," "we," "our," or "us") is dedicated to safeguarding and respecting your privacy. AMVIVAIndia provides a range of service packages, including courses and mock tests (collectively, the "Services"), through its website located at amvivaindia.com (our "Website"). Your use of and access to our Website is governed by the Website Terms of Usage and this privacy policy (this "Policy").
This Policy aims to elucidate how we gather, store, process, transfer, share, and utilize (collectively, "Process") information that either identifies you or is associated with you ("Personal Information") and details our utilization of cookies and similar technologies. Additionally, it outlines the choices available to you regarding your Personal Information.
We Process Personal Information concerning individuals who are: (a) our direct users or customers; (b) individuals for whom a third party has made a purchase or booking; (c) individuals named in a purchase or booking by a customer; (d) individuals named in interactions with us; and (e) in cases where our customer is a business or similar entity, individuals who are our customer’s employees, agents, and other representatives. Throughout this Policy, the individuals about whom we collect Personal Information are referred to as "you."
This Policy applies to our Website, the Services, and your interactions with us. Before using the Services, accessing our Website, or interacting with us, please ensure that you have comprehensively read and understood how we Process your Personal Information as described in this Policy. By accessing our Website, using the Services, or interacting with us, to the extent permissible by applicable law, you consent to us Processing your Personal Information in line with this Policy, although your consent may not be required for all elements described herein. Kindly ensure that you have obtained consent from any individual before including them in a purchase, booking, or in any interactions with us. The data controller of the Personal Information we hold is AMVIVAIndia Ltd of India.
Personal Information We May Collect
We gather Personal Information about you when you provide this information directly to us (or when someone provides us with information about you) upon accessing our Website, using the Services, or interacting with us. This may involve information you furnish when making a purchase, booking, completing a form, corresponding with us via our Website (including comments or material posted, uploaded, or stored on our Website), telephone, text, email, or other channels. Additionally, it encompasses subscribing to our mailing lists, newsletters, or other forms of marketing communications, engaging in competitions or promotions, responding to surveys, or utilizing other features of our Website or the Services, as available periodically.
If you opt not to provide Personal Information, we may be unable to deliver the Services to you or interact with you, or our interactions may be restricted. We also automatically collect certain Personal Information about you when you access our Website, including information about your usage patterns, preferences, and the device you employ to access our Website and the Services. Furthermore, we may record and share information that you publicly post on social media platforms such as Facebook, Instagram, LinkedIn, YouTube, and Twitter. For instance, if you tag an Instagram post with the hashtag #amvivaindia, we may share your image and caption with our followers. The schedule (appended to this Policy) outlines the categories of Personal Information we collect about you and how we use that information. It also specifies the legal basis we rely on to Process the Personal Information. AMVIVAIndia Ltd does not rent, swap, or sell your Personal Information to other organizations for their own commercial activities.
Cookies and Other Tracking Technology
When you utilize our Website, certain information is automatically collected about you. This information is typically gathered through various tracking technologies, including cookies, as well as web beacons, embedded scripts, flash objects, and similar technology. Cookies are part of our standard business practices used to track visitors' behavior patterns on our Website by storing your information (such as your internet protocol (IP) address and other preferences, including the type of content viewed or clicked on and the frequency and duration of your activities). Cookies aid us in enhancing our Website and delivering a more tailored and personalized service to you. A cookie is a data element sent by our Website to your browser, which is then stored on your system. The cookies we employ are designed to optimize your experience on our Website; however, if you choose not to receive cookies, most browsers allow you to configure your browser settings to prevent this from occurring. Nevertheless, selecting this option might impede your access to certain sections of our Website. Typically, you can locate these settings within the "options" or "preferences" menu of your browser. We may gather analytics data or employ third-party analytics tools like Google Analytics to help us assess traffic and usage trends for our Website and to gain insights into our users' demographics. You can learn more about Google’s practices at https://policies.google.com/privacy/partners and view its currently available opt-out options at https://tools.google.com/dlpage/gaoptout.
Marketing and Advertising
Periodically, subject to your consent, we may contact you with pertinent information about the Services. Most of these communications will be sent via email. For certain messages, we may leverage Personal Information we collect about you to determine the most pertinent information to share. If you no longer wish to receive such messages from us, you may opt-out at any time by clicking the unsubscribe link provided at the bottom of our emails.
Disclosure of Personal Information
We may disclose your Personal Information to the following, as applicable:
● Our employees, officers, and contractors (who are bound by confidentiality obligations to us);
● Third-party vendors and service providers that render services for us or on our behalf, including but not limited to providing ecommerce and booking platforms, sales fulfillment services, mailing or email services, messaging platforms, tax and accounting services, payments processing, data enhancement services, cloud-based storage platforms, fraud prevention, web hosting, or analytic services. Your Personal Information is never transferred to any third party for the purposes of re-marketing to you;
● Third parties in connection with a business transaction or potential business transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control, or acquisition of all or a part of our business;
● Third parties as required by law or if we reasonably believe such action is necessary (a) to comply with the law or the reasonable requests of law enforcement; (b) to enforce our Terms of Use [insert link] or to protect the security or integrity of our Website or the Services; (c) to prevent any illegal activity (including for fraud protection and credit risk reduction); and (d) in connection with any legal proceedings or prospective legal proceedings;
● Any individual who we reasonably believe may apply to a court or other competent authority for disclosure of that Personal Information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that Personal Information; and
● In order to establish, exercise, protect, or defend the rights, property, or personal safety of AMVIVAIndia, our customers, users, or others. Save as provided in this Policy, we will not furnish your Personal Information to third parties. Additionally, we do not rent, swap, or sell Personal Information to any third party for their own commercial activity.
Retention of Personal Information
AMVIVAIndia Ltd will retain your Personal Information for as long as necessary to fulfill our contract with you, meet our legitimate interests or legal obligations, or in accordance with your consent, as applicable.
Safekeeping of Personal Information
We employ suitable technical and organizational measures to safeguard your Personal Information against accidental or unlawful destruction, loss, alteration, or damage. All Personal Information provided to us is stored on secure servers. Any online payment transactions will be encrypted using SSL technology. If we have provided you (or you have chosen) a password enabling access to certain parts of our Website, it is your responsibility to keep this password confidential. We urge you not to share your password with anyone. However, please note that while we will make reasonable efforts to protect your Personal Information, the transmission of information via the internet is not entirely secure. Therefore, any transmission is at your own risk.
International Transfer Of Personal Information
The Personal Information we collect from you may be transferred to, and stored at, a destination outside the country where you are located, where we or third-party service providers have operations. If you are in the European Union (the “EU”), your Personal Information may be Processed outside of the EU. Such international Processing of Personal Information is necessary for providing our Website and the Services (including, but not limited to, processing and fulfilling your purchase or booking, processing your payment details, fraud and security checks, and providing support services). By submitting your Personal Information, you consent to this transfer and Processing of your Personal Information. We will take reasonable organizational and technical measures to ensure that your Personal Information is treated securely and in accordance with this Policy when such transfer and Processing occurs.
Your Controls And Rights Over Personal Information
If you are in the EU, you have the following rights regarding your Personal Information that we hold:
● Right to rectification: You have the right to request rectification of your Personal Information by us if it is inaccurate or incomplete. You can also review or edit the Personal Information you have provided to us regarding a booking by accessing your online account with us.
● Right to object: If we Process your Personal Information based on our legitimate interests, you have the right to object to such Processing, in whole or in part.
● Right to withdraw consent: If we Process your Personal Information based on your consent, you have the right to withdraw your consent, in whole or in part. If you withdraw your consent, we may not be able to provide you with some or all of the Services. In certain cases, we may continue to process your Personal Information after you withdraw consent if we have a legal basis to do so or if your withdrawal was limited to certain Processing activities. For example, we may retain Personal Information if required to comply with a legal obligation or to resolve disputes.
● Right to deletion: You can request that we delete your Personal Information, unless the Processing is required by a legal obligation.
● Right of access: You have the right to confirmation of whether we are Processing your Personal Information and to obtain a copy of your Personal Information in an easily accessible format.
● Right to data portability: If we Process your Personal Information based on your consent or contract, you have the right to request that we transfer some of your Personal Information to third parties.
● Right to restriction of Processing: You have the right to request us to restrict the Processing of your Personal Information under certain circumstances, such as where you believe the Personal Information we Process about you is incorrect or unlawful, or where we no longer need the Personal Information but you require us to retain it to establish, exercise, or defend a legal claim. AMVIVAIndia Ltd will assist you in exercising these rights and will fulfill your request unless certain exceptional circumstances arise that permit us to retain certain Personal Information about you. Please contact us (see contact details below) for assistance in exercising any of these rights.
Protecting children’s privacy
You must be at least 18 years old to use our Website, or if you are under 18, you must have the consent of your parent or guardian to use our Website. We do not knowingly collect, use, or share information that could reasonably identify children under the age of 16 without prior parental or guardian consent or consistent with applicable law. If you become aware that someone under 16 has provided us with Personal Information, please contact us, and we will take steps to delete such Personal Information.
Third-Party Links
Our Website may occasionally include links to and from third-party websites. Please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Before submitting any personal information to these websites, please review their privacy policies.
Changes to our Privacy Policy
We may update this Policy periodically. Any changes we make to this Policy in the future will be posted on this page, so please check back occasionally to review it.
Contact Questions, comments, and requests regarding this Policy are welcome and should be addressed to info@amvivaindia.com. In addition to any other rights you may have, you have the right to lodge a complaint with the your local data protection authority.
Schedule
Categories of Personal Information And How We Use the Personal Information
Personal Information Provided By You
(a) Contact information and basic personal details (such as your full name, postal address, email address, and telephone number). We utilize this Personal Information for various purposes, such as communicating with you regarding purchases or bookings (e.g., sending purchase or booking receipts, confirmations, statements, invoices, payment reminders, and purchase status updates), delivering news, alerts, newsletters, marketing communications, and general (non-marketing) commercial communications, as well as following up on abandoned carts or failed bookings. Additionally, we use this information to provide you with purchased goods or booked courses/expeditions, collect payments for purchases or bookings, address your inquiries, support promotions, manage complaints about or involving you regarding the Services, authenticate your identity, and create customer accounts. Furthermore, we operate, maintain, and provide you with the features and functionality of our Website and the Services. (b) Payment details (such as your credit card information, account information, billing address, and related information). Please note that we do not retain your credit card details after your payment is completed. We employ this Personal Information to facilitate and process payment for purchases or bookings and to detect and prevent fraud. (c) When you directly contact us (e.g., via email, telephone, text, mail, message boards, blogs, social media, online forms, or quality survey input), provide feedback, or offer testimonials, we record your comments and opinions. We use this Personal Information to communicate with you for various purposes, as outlined in (a) above. Additionally, we utilize this information to address your comments, questions, issues, and concerns, enhance the Services, determine, provide, improve, and develop features, products, content, and services that may interest you, and send you news, alerts, and marketing communications in alignment with your marketing preferences. Moreover, we may publish customer testimonials on our Website or repost social media content relevant to us, our Website, or the Services.
Information Collected Automatically
Data from your devices (e.g., computers, mobile phones, tablets) and regarding your visits to and utilization of this website. The IP address utilized to access our Website will be logged alongside the dates and times of access. Please note that any recorded IP addresses are not linked to personally identifiable information. We employ this information to analyze trends, administer our Website, track user movement, and gather broad demographic information for internal purposes. Additionally, we use this data to properly present our Website and the Services to you on your device, determine products and services that may interest you for marketing purposes, and operate, maintain, and provide you with the features and functionality of our Website and the Services. Legal Basis Relied on to Process Personal Information To the extent that AMVIVAIndia relies on the General Data Protection Regulation 2016 for Processing your Personal Information, the legal basis for such Processing will depend on the specific circumstances but will fall into one of the following categories:
● Where you have provided consent for us to Process your Personal Information in a specific manner.
● Where Processing is necessary for the performance of our contract with you or to take steps prior to entering into a contract (e.g., providing a quote or further information to you).
● Where Processing is necessary for our legitimate interests, specifically in running a commercial enterprise. In pursuit of our legitimate interests, we only Process Personal Information in ways that a customer or user would reasonably expect, unless there is a valid reason to do otherwise.
● Where Processing is necessary for us to comply with the law.